REMOTE AND TELEPHONE SUPPORT

A staggering 90% of all support calls can be resolved remotely or via the telephone. It is an awesome way to resolve problems faster and save your money.

Our engineers will reply to 75% of remote and telephone support instantly. The speed of response and the success rate of resolving issues mean that your staff's unproductive time is dramatically reduced.

We have a flat support structure; there is no first level, second level support. You speak to an engineer who understands your technology and they are not reading from a database of questions. Our engineers understand your situation and are keen to get your system up and running again.

Remote and phone support costs peanuts; no call out fee and a minimum 15 minute charge

ONSITE SUPPORT

When all else fails, we will quickly come to you.
While onsite we aim to improve our services by knowing your business, your employees and how IT will be best utilise for your business.

SCHEDULED MAINTENANCE & SUPPORT

Prevention is better than cure.
Netco will become your integrated IT department; providing maintenance checks, user level support, systems developments, backups and all things IT.